Return and refund policy

At Ghar Saaz, we strive to provide high-quality household essentials and décor items. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The return request must be initiated within 7 days of delivery.

• The item must be unused, undamaged, and in its original packaging with all tags and accessories intact.

• The product must not fall under the non-returnable items category (see Section 4).

2. Return Process

To request a return, please follow these steps:

• Submit a Return Request: Email us at info.gharsaaz@gmail.com with your order details, reason for return, and supporting images (if applicable). Alternatively, you can contact us via WhatsApp at +92 339 4029920.

• Approval & Instructions: Our team will review your request and provide return instructions if eligible.

• Return Shipping: The customer is responsible for return shipping costs unless the return is due to an incorrect, defective, or damaged item. In case of a seller error, we will provide a return shipping label.

• Inspection & Processing: Once we receive the returned item, we will inspect it and notify you regarding the approval or rejection of the return.

3. Refund Policy

• Approved refunds will be processed within 7-10 business days after receiving the returned item.

• Refunds will be issued via the original payment method or as store credit, based on customer preference.

• Shipping fees (if applicable) are non-refundable, except in cases where the return is due to a seller error.

4. Non-Returnable Items The following items are not eligible for return:

• Personalized or custom-made products.

• Clearance or sale items.

• Used, damaged, or altered products (unless received in that condition).

• Gift cards and digital vouchers.

5. Exchange Policy

• Exchanges are allowed for defective or damaged products within 7 days of delivery.

• If an item is unavailable for exchange, a full refund or store credit will be provided.

6. Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery.

• Send us clear images/videos of the issue at info.gharsaaz@gmail.com or via WhatsApp at +92 339 4029920.

• We will arrange a free replacement or full refund as applicable.

7. Contact Us For any return or refund-related inquiries, please reach out to our customer support team: 📧 Email: info.gharsaaz@gmail.com
   📞 WhatsApp: +92 339 4029920